Remote Technical Helpdesk Agent – 0–1 Years | Ahmadi, Kuwait

A work-from-home it support opportunity for people living in Kuwait (candidates near Ahmadi preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Respond to first-line IT tickets and log every step taken
• Write short how-to guides for recurring issues
• Maintain asset and licence records
• Keep users informed about progress on their request
• Test fixes before closing a ticket
• Support new-joiner account creation and device setup
• Guide users through password resets, access issues and basic setup

• Reliable internet and a capable computer
• Patience explaining technical steps in plain language
• Interest in a technical support career
• Solid understanding of Windows and common office software

• Arabic language support
• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice

• Flexible start times within the Gulf working day
• Paid annual leave and public holidays
• Access to online learning subscriptions
• Monthly internet and home-office allowance
• Career progression into a mid-level role

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Kuwait to apply. The indicative range for this role is 150–350 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.