Remote Technical Helpdesk Agent – 0–1 Years | GCC Remote

This is a fully remote it support role you can do from home in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. You will be given written processes, short training sessions and a direct point of contact for questions.

• Test fixes before closing a ticket
• Guide users through password resets, access issues and basic setup
• Keep users informed about progress on their request
• Monitor ticket queues so nothing breaches response targets
• Troubleshoot common software, printing and connectivity problems

• Interest in a technical support career
• Solid understanding of Windows and common office software
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language
• Clear written English

• Arabic language support
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice

• Paid onboarding and structured training
• Referral bonus scheme
• Flexible start times within the Gulf working day
• Friendly, multicultural remote team
• Access to online learning subscriptions

There is a clear path from this role into a mid-level position as your skills grow.

Applications are welcome from residents of any GCC country. The indicative range for this role is 150–400 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.