Remote Technical Helpdesk Agent – 0–1 Years | Muharraq, Bahrain

We are hiring for a remote it support position based in Bahrain (candidates near Muharraq preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Maintain asset and licence records
• Monitor ticket queues so nothing breaches response targets
• Keep users informed about progress on their request
• Escalate complex incidents to second-line engineers with full context
• Respond to first-line IT tickets and log every step taken
• Guide users through password resets, access issues and basic setup
• Support new-joiner account creation and device setup

• Clear written English
• Solid understanding of Windows and common office software
• Patience explaining technical steps in plain language
• Interest in a technical support career
• Reliable internet and a capable computer

• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support
• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge

• Weekly one-to-one coaching sessions
• Paid annual leave and public holidays
• Fully remote work with no commute
• Clear performance reviews every quarter

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Bahrain to apply. The indicative range for this role is 300–700 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.