Remote Technical Helpdesk Agent – 0–1 Years | Nizwa, Oman

This remote it support vacancy is open to candidates in Oman (candidates near Nizwa preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Troubleshoot common software, printing and connectivity problems
• Write short how-to guides for recurring issues
• Guide users through password resets, access issues and basic setup
• Keep users informed about progress on their request
• Support new-joiner account creation and device setup
• Escalate complex incidents to second-line engineers with full context
• Maintain asset and licence records

• Interest in a technical support career
• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software
• Reliable internet and a capable computer

• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice

• Equipment stipend for laptop or headset
• Friendly, multicultural remote team
• Performance bonus linked to clear targets
• Paid onboarding and structured training

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Oman to apply. The indicative range for this role is 300–700 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.