Remote Technical Helpdesk Agent – 0–1 Years | Qatar

A work-from-home it support opportunity for people living in Qatar. Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Guide users through password resets, access issues and basic setup
• Respond to first-line IT tickets and log every step taken
• Troubleshoot common software, printing and connectivity problems
• Maintain asset and licence records
• Escalate complex incidents to second-line engineers with full context
• Monitor ticket queues so nothing breaches response targets

• Solid understanding of Windows and common office software
• Reliable internet and a capable computer
• Interest in a technical support career
• Patience explaining technical steps in plain language
• Clear written English

• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study
• Arabic language support

• Paid onboarding and structured training
• Certificate of completion for internship graduates
• Access to online learning subscriptions
• Referral bonus scheme

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Qatar to apply. The indicative range for this role is 4,050–9,000 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.