Remote Technical Helpdesk Agent – 0–1 Years | Sharjah, United Arab Emirates

A work-from-home it support opportunity for people living in United Arab Emirates (candidates near Sharjah preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Respond to first-line IT tickets and log every step taken
• Write short how-to guides for recurring issues
• Guide users through password resets, access issues and basic setup
• Support new-joiner account creation and device setup
• Maintain asset and licence records

• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software
• Reliable internet and a capable computer
• Clear written English
• Interest in a technical support career

• CompTIA A+, ITIL Foundation or similar study
• Arabic language support
• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice

• Paid annual leave and public holidays
• Friendly, multicultural remote team
• Access to online learning subscriptions
• Referral bonus scheme
• Mentorship from an experienced team lead

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 3,600–8,550 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.