Remote Technical Helpdesk Agent – 0–1 Years | Worldwide Remote

This is a fully remote it support role you can do from home in worldwide, with priority given to Gulf-based applicants. Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Troubleshoot common software, printing and connectivity problems
• Write short how-to guides for recurring issues
• Respond to first-line IT tickets and log every step taken
• Monitor ticket queues so nothing breaches response targets
• Escalate complex incidents to second-line engineers with full context

• Reliable internet and a capable computer
• Patience explaining technical steps in plain language
• Clear written English
• Interest in a technical support career

• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study

• Mentorship from an experienced team lead
• Monthly internet and home-office allowance
• Career progression into a mid-level role
• Weekly one-to-one coaching sessions
• Access to online learning subscriptions

Strong performers are supported to take on more complex work within the first six months.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 4,050–9,000 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.