Remote Technical Helpdesk Agent – 1–2 Years | Ahmadi, Kuwait

A work-from-home it support opportunity for people living in Kuwait (candidates near Ahmadi preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. You will be given written processes, short training sessions and a direct point of contact for questions.

• Respond to first-line IT tickets and log every step taken
• Escalate complex incidents to second-line engineers with full context
• Support new-joiner account creation and device setup
• Test fixes before closing a ticket
• Write short how-to guides for recurring issues
• Guide users through password resets, access issues and basic setup
• Troubleshoot common software, printing and connectivity problems

• Reliable internet and a capable computer
• Interest in a technical support career
• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software

• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge

• Performance bonus linked to clear targets
• Career progression into a mid-level role
• Wellness day each quarter
• Referral bonus scheme

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Kuwait to apply. The indicative range for this role is 300–750 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.