Remote Technical Helpdesk Agent – 1–2 Years | GCC Remote

This is a fully remote it support role you can do from home in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Keep users informed about progress on their request
• Escalate complex incidents to second-line engineers with full context
• Maintain asset and licence records
• Respond to first-line IT tickets and log every step taken
• Write short how-to guides for recurring issues

• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software
• Interest in a technical support career
• Reliable internet and a capable computer
• Clear written English

• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study

• Monthly internet and home-office allowance
• Performance bonus linked to clear targets
• Weekly one-to-one coaching sessions
• Fully remote work with no commute
• Clear performance reviews every quarter
• Access to online learning subscriptions

You will finish this role with practical, transferable experience and references you can use.

Applications are welcome from residents of any GCC country. The indicative range for this role is 4,700–10,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.