Remote Technical Helpdesk Agent – 1–2 Years | Muscat, Oman

This is a fully remote it support role you can do from home in Oman (candidates near Muscat preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Monitor ticket queues so nothing breaches response targets
• Respond to first-line IT tickets and log every step taken
• Guide users through password resets, access issues and basic setup
• Write short how-to guides for recurring issues
• Support new-joiner account creation and device setup
• Keep users informed about progress on their request

• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software
• Clear written English
• Reliable internet and a capable computer
• Interest in a technical support career

• CompTIA A+, ITIL Foundation or similar study
• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge

• Weekly one-to-one coaching sessions
• Access to online learning subscriptions
• Friendly, multicultural remote team
• Clear performance reviews every quarter

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Oman to apply. The indicative range for this role is 350–800 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.