Remote Technical Helpdesk Agent – 1–2 Years | Qatar

We are hiring for a remote it support position based in Qatar. Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. You will be given written processes, short training sessions and a direct point of contact for questions.

• Test fixes before closing a ticket
• Monitor ticket queues so nothing breaches response targets
• Guide users through password resets, access issues and basic setup
• Write short how-to guides for recurring issues
• Keep users informed about progress on their request
• Maintain asset and licence records
• Support new-joiner account creation and device setup

• Interest in a technical support career
• Patience explaining technical steps in plain language
• Reliable internet and a capable computer
• Solid understanding of Windows and common office software
• Clear written English

• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study

• Equipment stipend for laptop or headset
• Mentorship from an experienced team lead
• Monthly internet and home-office allowance
• Paid onboarding and structured training
• Career progression into a mid-level role

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Qatar to apply. The indicative range for this role is 4,700–10,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.