Remote Technical Helpdesk Agent – 1–2 Years | Saudi Arabia

This is a fully remote it support role you can do from home in Saudi Arabia. Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Test fixes before closing a ticket
• Keep users informed about progress on their request
• Write short how-to guides for recurring issues
• Support new-joiner account creation and device setup
• Monitor ticket queues so nothing breaches response targets
• Maintain asset and licence records

• Patience explaining technical steps in plain language
• Reliable internet and a capable computer
• Clear written English
• Solid understanding of Windows and common office software

• CompTIA A+, ITIL Foundation or similar study
• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice

• Flexible start times within the Gulf working day
• Paid onboarding and structured training
• Clear performance reviews every quarter
• Equipment stipend for laptop or headset
• Friendly, multicultural remote team
• Wellness day each quarter

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 4,200–9,450 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.