Remote Technical Helpdesk Agent – 1–2 Years | Sharjah, United Arab Emirates

We are hiring for a remote it support position based in United Arab Emirates (candidates near Sharjah preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Keep users informed about progress on their request
• Write short how-to guides for recurring issues
• Monitor ticket queues so nothing breaches response targets
• Respond to first-line IT tickets and log every step taken
• Guide users through password resets, access issues and basic setup
• Troubleshoot common software, printing and connectivity problems

• Clear written English
• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software
• Interest in a technical support career

• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge
• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice

• Referral bonus scheme
• Weekly one-to-one coaching sessions
• Clear performance reviews every quarter
• Performance bonus linked to clear targets
• Wellness day each quarter
• Flexible start times within the Gulf working day

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 4,200–9,950 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.