Remote Technical Helpdesk Agent – 1–2 Years | Worldwide Remote

This is a fully remote it support role you can do from home in worldwide, with priority given to Gulf-based applicants. Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Escalate complex incidents to second-line engineers with full context
• Test fixes before closing a ticket
• Support new-joiner account creation and device setup
• Maintain asset and licence records
• Write short how-to guides for recurring issues
• Troubleshoot common software, printing and connectivity problems
• Keep users informed about progress on their request

• Solid understanding of Windows and common office software
• Interest in a technical support career
• Reliable internet and a capable computer
• Clear written English

• Arabic language support
• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice

• Paid onboarding and structured training
• Performance bonus linked to clear targets
• Referral bonus scheme
• Access to online learning subscriptions
• Mentorship from an experienced team lead
• Flexible start times within the Gulf working day

Strong performers are supported to take on more complex work within the first six months.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 4,700–10,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.