Remote Technical Helpdesk Agent – Fresh Graduates | Ahmadi, Kuwait

This remote it support vacancy is open to candidates in Kuwait (candidates near Ahmadi preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. You will be given written processes, short training sessions and a direct point of contact for questions.

• Write short how-to guides for recurring issues
• Escalate complex incidents to second-line engineers with full context
• Guide users through password resets, access issues and basic setup
• Maintain asset and licence records
• Keep users informed about progress on their request
• Support new-joiner account creation and device setup
• Troubleshoot common software, printing and connectivity problems

• Interest in a technical support career
• Patience explaining technical steps in plain language
• Reliable internet and a capable computer
• Solid understanding of Windows and common office software
• Clear written English

• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study
• Arabic language support
• Basic networking knowledge

• Paid onboarding and structured training
• Flexible start times within the Gulf working day
• Equipment stipend for laptop or headset
• Access to online learning subscriptions
• Performance bonus linked to clear targets

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Kuwait to apply. The indicative range for this role is 250–600 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.