Remote Technical Helpdesk Agent – Fresh Graduates | Dammam, Saudi Arabia

This remote it support vacancy is open to candidates in Saudi Arabia (candidates near Dammam preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Write short how-to guides for recurring issues
• Monitor ticket queues so nothing breaches response targets
• Maintain asset and licence records
• Guide users through password resets, access issues and basic setup
• Keep users informed about progress on their request
• Support new-joiner account creation and device setup
• Respond to first-line IT tickets and log every step taken

• Interest in a technical support career
• Solid understanding of Windows and common office software
• Patience explaining technical steps in plain language
• Clear written English

• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study
• Arabic language support

• Mentorship from an experienced team lead
• Flexible start times within the Gulf working day
• Wellness day each quarter
• Clear performance reviews every quarter
• Weekly one-to-one coaching sessions

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 3,400–7,650 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.