Remote Technical Helpdesk Agent – Fresh Graduates | GCC Remote

We are hiring for a remote it support position based in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Write short how-to guides for recurring issues
• Escalate complex incidents to second-line engineers with full context
• Respond to first-line IT tickets and log every step taken
• Test fixes before closing a ticket
• Support new-joiner account creation and device setup

• Patience explaining technical steps in plain language
• Clear written English
• Interest in a technical support career
• Reliable internet and a capable computer
• Solid understanding of Windows and common office software

• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• Arabic language support
• CompTIA A+, ITIL Foundation or similar study

• Friendly, multicultural remote team
• Paid annual leave and public holidays
• Weekly one-to-one coaching sessions
• Paid onboarding and structured training
• Career progression into a mid-level role

Strong performers are supported to take on more complex work within the first six months.

Applications are welcome from residents of any GCC country. The indicative range for this role is 3,400–8,050 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.