Remote Technical Helpdesk Agent – Fresh Graduates | Qatar

This is a fully remote it support role you can do from home in Qatar. We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Troubleshoot common software, printing and connectivity problems
• Guide users through password resets, access issues and basic setup
• Test fixes before closing a ticket
• Monitor ticket queues so nothing breaches response targets
• Maintain asset and licence records
• Support new-joiner account creation and device setup

• Solid understanding of Windows and common office software
• Reliable internet and a capable computer
• Clear written English
• Interest in a technical support career
• Patience explaining technical steps in plain language

• Arabic language support
• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge

• Wellness day each quarter
• Certificate of completion for internship graduates
• Weekly one-to-one coaching sessions
• Clear performance reviews every quarter

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Qatar to apply. The indicative range for this role is 3,800–8,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.