Remote Technical Helpdesk Agent – Internship | Al Wakrah, Qatar

This remote it support vacancy is open to candidates in Qatar (candidates near Al Wakrah preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Respond to first-line IT tickets and log every step taken
• Guide users through password resets, access issues and basic setup
• Support new-joiner account creation and device setup
• Troubleshoot common software, printing and connectivity problems
• Write short how-to guides for recurring issues

• Clear written English
• Patience explaining technical steps in plain language
• Reliable internet and a capable computer
• Interest in a technical support career
• Solid understanding of Windows and common office software
• Currently studying or graduated within the last two years

• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study

• Paid annual leave and public holidays
• Flexible start times within the Gulf working day
• Paid onboarding and structured training
• Friendly, multicultural remote team
• Clear performance reviews every quarter
• Career progression into a mid-level role

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Qatar to apply. The indicative range for this role is 1,450–3,300 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.