Remote Technical Helpdesk Agent – Internship | Bahrain

This remote it support vacancy is open to candidates in Bahrain. This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Guide users through password resets, access issues and basic setup
• Support new-joiner account creation and device setup
• Write short how-to guides for recurring issues
• Escalate complex incidents to second-line engineers with full context
• Troubleshoot common software, printing and connectivity problems
• Monitor ticket queues so nothing breaches response targets
• Respond to first-line IT tickets and log every step taken

• Clear written English
• Interest in a technical support career
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language
• Currently studying or graduated within the last two years

• Basic networking knowledge
• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study

• Access to online learning subscriptions
• Clear performance reviews every quarter
• Paid onboarding and structured training
• Career progression into a mid-level role
• Fully remote work with no commute
• Friendly, multicultural remote team

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Bahrain to apply. The indicative range for this role is 120–200 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.