Remote Technical Helpdesk Agent – Internship | Mecca, Saudi Arabia

This remote it support vacancy is open to candidates in Saudi Arabia (candidates near Mecca preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. You will be given written processes, short training sessions and a direct point of contact for questions.

• Guide users through password resets, access issues and basic setup
• Support new-joiner account creation and device setup
• Test fixes before closing a ticket
• Troubleshoot common software, printing and connectivity problems
• Respond to first-line IT tickets and log every step taken
• Write short how-to guides for recurring issues

• Interest in a technical support career
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language
• Clear written English
• Solid understanding of Windows and common office software
• Currently studying or graduated within the last two years

• CompTIA A+, ITIL Foundation or similar study
• Arabic language support
• Basic networking knowledge

• Career progression into a mid-level role
• Performance bonus linked to clear targets
• Flexible start times within the Gulf working day
• Certificate of completion for internship graduates
• Paid annual leave and public holidays

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 1,300–2,950 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.