Remote Technical Helpdesk Agent – Internship | Worldwide Remote

This remote it support vacancy is open to candidates in worldwide, with priority given to Gulf-based applicants. This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Write short how-to guides for recurring issues
• Escalate complex incidents to second-line engineers with full context
• Test fixes before closing a ticket
• Respond to first-line IT tickets and log every step taken
• Monitor ticket queues so nothing breaches response targets

• Solid understanding of Windows and common office software
• Patience explaining technical steps in plain language
• Interest in a technical support career
• Reliable internet and a capable computer
• Currently studying or graduated within the last two years

• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge

• Certificate of completion for internship graduates
• Wellness day each quarter
• Clear performance reviews every quarter
• Mentorship from an experienced team lead

There is a clear path from this role into a mid-level position as your skills grow.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 1,300–3,100 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.