Remote Technical Helpdesk Agent – Junior Level | Ahmadi, Kuwait

A work-from-home it support opportunity for people living in Kuwait (candidates near Ahmadi preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. You will be given written processes, short training sessions and a direct point of contact for questions.

• Maintain asset and licence records
• Monitor ticket queues so nothing breaches response targets
• Test fixes before closing a ticket
• Support new-joiner account creation and device setup
• Troubleshoot common software, printing and connectivity problems
• Write short how-to guides for recurring issues

• Patience explaining technical steps in plain language
• Interest in a technical support career
• Reliable internet and a capable computer
• Solid understanding of Windows and common office software
• Clear written English

• Arabic language support
• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice

• Mentorship from an experienced team lead
• Access to online learning subscriptions
• Fully remote work with no commute
• Paid onboarding and structured training
• Friendly, multicultural remote team

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Kuwait to apply. The indicative range for this role is 300–850 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.