Remote Technical Helpdesk Agent – Junior Level | Dubai, United Arab Emirates

A work-from-home it support opportunity for people living in United Arab Emirates (candidates near Dubai preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. You will be given written processes, short training sessions and a direct point of contact for questions.

• Escalate complex incidents to second-line engineers with full context
• Guide users through password resets, access issues and basic setup
• Maintain asset and licence records
• Support new-joiner account creation and device setup
• Respond to first-line IT tickets and log every step taken
• Troubleshoot common software, printing and connectivity problems

• Clear written English
• Interest in a technical support career
• Reliable internet and a capable computer
• Solid understanding of Windows and common office software

• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge

• Clear performance reviews every quarter
• Referral bonus scheme
• Flexible start times within the Gulf working day
• Certificate of completion for internship graduates

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 4,600–10,900 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.