Remote Technical Helpdesk Agent – Junior Level | GCC Remote

This is a fully remote it support role you can do from home in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Monitor ticket queues so nothing breaches response targets
• Troubleshoot common software, printing and connectivity problems
• Keep users informed about progress on their request
• Guide users through password resets, access issues and basic setup
• Respond to first-line IT tickets and log every step taken
• Test fixes before closing a ticket

• Clear written English
• Interest in a technical support career
• Solid understanding of Windows and common office software
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language

• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study

• Fully remote work with no commute
• Wellness day each quarter
• Weekly one-to-one coaching sessions
• Certificate of completion for internship graduates
• Access to online learning subscriptions
• Flexible start times within the Gulf working day

You will finish this role with practical, transferable experience and references you can use.

Applications are welcome from residents of any GCC country. The indicative range for this role is 3,050–6,900 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.