Remote Technical Helpdesk Agent – Junior Level | Medina, Saudi Arabia

A work-from-home it support opportunity for people living in Saudi Arabia (candidates near Medina preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Monitor ticket queues so nothing breaches response targets
• Keep users informed about progress on their request
• Guide users through password resets, access issues and basic setup
• Escalate complex incidents to second-line engineers with full context
• Troubleshoot common software, printing and connectivity problems
• Test fixes before closing a ticket
• Support new-joiner account creation and device setup

• Interest in a technical support career
• Solid understanding of Windows and common office software
• Clear written English
• Reliable internet and a capable computer

• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study
• Arabic language support

• Equipment stipend for laptop or headset
• Fully remote work with no commute
• Monthly internet and home-office allowance
• Referral bonus scheme
• Weekly one-to-one coaching sessions

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 4,600–10,350 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.