Remote Technical Helpdesk Agent – Junior Level | Muharraq, Bahrain

This is a fully remote it support role you can do from home in Bahrain (candidates near Muharraq preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Keep users informed about progress on their request
• Troubleshoot common software, printing and connectivity problems
• Monitor ticket queues so nothing breaches response targets
• Write short how-to guides for recurring issues
• Escalate complex incidents to second-line engineers with full context
• Guide users through password resets, access issues and basic setup
• Maintain asset and licence records

• Interest in a technical support career
• Clear written English
• Patience explaining technical steps in plain language
• Reliable internet and a capable computer
• Solid understanding of Windows and common office software

• Arabic language support
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice

• Career progression into a mid-level role
• Certificate of completion for internship graduates
• Paid annual leave and public holidays
• Flexible start times within the Gulf working day
• Mentorship from an experienced team lead

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Bahrain to apply. The indicative range for this role is 200–500 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.