Remote Technical Helpdesk Agent – Junior Level | Nizwa, Oman

A work-from-home it support opportunity for people living in Oman (candidates near Nizwa preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Support new-joiner account creation and device setup
• Monitor ticket queues so nothing breaches response targets
• Keep users informed about progress on their request
• Test fixes before closing a ticket
• Escalate complex incidents to second-line engineers with full context

• Patience explaining technical steps in plain language
• Interest in a technical support career
• Solid understanding of Windows and common office software
• Clear written English

• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study

• Referral bonus scheme
• Flexible start times within the Gulf working day
• Fully remote work with no commute
• Paid onboarding and structured training
• Equipment stipend for laptop or headset

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Oman to apply. The indicative range for this role is 200–500 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.