Remote Technical Helpdesk Agent – Junior Level | Worldwide Remote

A work-from-home it support opportunity for people living in worldwide, with priority given to Gulf-based applicants. A junior-level position for someone who has covered the basics and now wants to build depth and ownership. You will be given written processes, short training sessions and a direct point of contact for questions.

• Support new-joiner account creation and device setup
• Test fixes before closing a ticket
• Monitor ticket queues so nothing breaches response targets
• Maintain asset and licence records
• Escalate complex incidents to second-line engineers with full context

• Clear written English
• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software
• Interest in a technical support career

• CompTIA A+, ITIL Foundation or similar study
• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge

• Friendly, multicultural remote team
• Performance bonus linked to clear targets
• Referral bonus scheme
• Paid onboarding and structured training
• Mentorship from an experienced team lead

Regular feedback helps you build a portfolio of measurable results.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 4,600–10,900 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.