Remote Technical Helpdesk Agent – No Experience Required | GCC Remote

This is a fully remote it support role you can do from home in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). This role is open to candidates with no previous work experience — full training is provided from day one. You will be given written processes, short training sessions and a direct point of contact for questions.

• Monitor ticket queues so nothing breaches response targets
• Guide users through password resets, access issues and basic setup
• Test fixes before closing a ticket
• Support new-joiner account creation and device setup
• Troubleshoot common software, printing and connectivity problems
• Escalate complex incidents to second-line engineers with full context
• Keep users informed about progress on their request

• Clear written English
• Solid understanding of Windows and common office software
• Patience explaining technical steps in plain language
• Reliable internet and a capable computer

• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support

• Flexible start times within the Gulf working day
• Equipment stipend for laptop or headset
• Paid annual leave and public holidays
• Performance bonus linked to clear targets
• Certificate of completion for internship graduates

There is a clear path from this role into a mid-level position as your skills grow.

Applications are welcome from residents of any GCC country. The indicative range for this role is 250–600 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.