Remote Technical Helpdesk Agent – No Experience Required | Kuwait

This is a fully remote it support role you can do from home in Kuwait. This role is open to candidates with no previous work experience — full training is provided from day one. You will be given written processes, short training sessions and a direct point of contact for questions.

• Keep users informed about progress on their request
• Test fixes before closing a ticket
• Escalate complex incidents to second-line engineers with full context
• Write short how-to guides for recurring issues
• Support new-joiner account creation and device setup
• Monitor ticket queues so nothing breaches response targets
• Respond to first-line IT tickets and log every step taken

• Clear written English
• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software
• Interest in a technical support career
• Reliable internet and a capable computer

• Arabic language support
• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge

• Paid annual leave and public holidays
• Fully remote work with no commute
• Career progression into a mid-level role
• Friendly, multicultural remote team
• Monthly internet and home-office allowance

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Kuwait to apply. The indicative range for this role is 200–550 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.