Remote Technical Helpdesk Agent – No Experience Required | Oman

We are hiring for a remote it support position based in Oman. This role is open to candidates with no previous work experience — full training is provided from day one. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Support new-joiner account creation and device setup
• Test fixes before closing a ticket
• Keep users informed about progress on their request
• Maintain asset and licence records
• Respond to first-line IT tickets and log every step taken
• Guide users through password resets, access issues and basic setup
• Escalate complex incidents to second-line engineers with full context

• Patience explaining technical steps in plain language
• Interest in a technical support career
• Solid understanding of Windows and common office software
• Reliable internet and a capable computer
• Clear written English

• CompTIA A+, ITIL Foundation or similar study
• Arabic language support
• Basic networking knowledge

• Monthly internet and home-office allowance
• Career progression into a mid-level role
• Referral bonus scheme
• Paid onboarding and structured training
• Mentorship from an experienced team lead

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Oman to apply. The indicative range for this role is 250–600 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.