Remote Technical Helpdesk Agent – No Experience Required | Qatar

This is a fully remote it support role you can do from home in Qatar. This role is open to candidates with no previous work experience — full training is provided from day one. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Escalate complex incidents to second-line engineers with full context
• Maintain asset and licence records
• Guide users through password resets, access issues and basic setup
• Test fixes before closing a ticket
• Respond to first-line IT tickets and log every step taken
• Troubleshoot common software, printing and connectivity problems
• Support new-joiner account creation and device setup

• Clear written English
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language
• Interest in a technical support career
• Solid understanding of Windows and common office software

• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support

• Mentorship from an experienced team lead
• Referral bonus scheme
• Paid annual leave and public holidays
• Access to online learning subscriptions
• Clear performance reviews every quarter
• Performance bonus linked to clear targets

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Qatar to apply. The indicative range for this role is 2,000–4,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.