Remote Technical Helpdesk Agent – No Experience Required | Tabuk, Saudi Arabia

This remote it support vacancy is open to candidates in Saudi Arabia (candidates near Tabuk preferred). This role is open to candidates with no previous work experience — full training is provided from day one. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Write short how-to guides for recurring issues
• Guide users through password resets, access issues and basic setup
• Troubleshoot common software, printing and connectivity problems
• Monitor ticket queues so nothing breaches response targets
• Support new-joiner account creation and device setup

• Solid understanding of Windows and common office software
• Interest in a technical support career
• Clear written English
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language

• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study

• Weekly one-to-one coaching sessions
• Paid onboarding and structured training
• Equipment stipend for laptop or headset
• Referral bonus scheme

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 3,000–6,750 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.