Remote Technical Helpdesk Agent – No Experience Required | United Arab Emirates

This is a fully remote it support role you can do from home in United Arab Emirates. This role is open to candidates with no previous work experience — full training is provided from day one. You will be given written processes, short training sessions and a direct point of contact for questions.

• Test fixes before closing a ticket
• Escalate complex incidents to second-line engineers with full context
• Keep users informed about progress on their request
• Guide users through password resets, access issues and basic setup
• Monitor ticket queues so nothing breaches response targets
• Write short how-to guides for recurring issues
• Respond to first-line IT tickets and log every step taken

• Interest in a technical support career
• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software
• Reliable internet and a capable computer
• Clear written English

• Arabic language support
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice

• Paid annual leave and public holidays
• Referral bonus scheme
• Flexible start times within the Gulf working day
• Clear performance reviews every quarter
• Career progression into a mid-level role

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 3,000–7,100 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.