Remote Technical Helpdesk Agent – No Experience Required | Worldwide Remote

This remote it support vacancy is open to candidates in worldwide, with priority given to Gulf-based applicants. This role is open to candidates with no previous work experience — full training is provided from day one. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Test fixes before closing a ticket
• Keep users informed about progress on their request
• Escalate complex incidents to second-line engineers with full context
• Troubleshoot common software, printing and connectivity problems
• Guide users through password resets, access issues and basic setup

• Interest in a technical support career
• Solid understanding of Windows and common office software
• Clear written English
• Reliable internet and a capable computer

• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• Arabic language support

• Paid annual leave and public holidays
• Clear performance reviews every quarter
• Flexible start times within the Gulf working day
• Access to online learning subscriptions

There is a clear path from this role into a mid-level position as your skills grow.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 120–300 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.