Remote Technical Support Associate – 0–1 Years | Abu Dhabi, United Arab Emirates

We are hiring for a remote it support position based in United Arab Emirates (candidates near Abu Dhabi preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Maintain asset and licence records
• Test fixes before closing a ticket
• Support new-joiner account creation and device setup
• Write short how-to guides for recurring issues
• Escalate complex incidents to second-line engineers with full context
• Monitor ticket queues so nothing breaches response targets

• Reliable internet and a capable computer
• Interest in a technical support career
• Patience explaining technical steps in plain language
• Clear written English

• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• Arabic language support

• Wellness day each quarter
• Access to online learning subscriptions
• Clear performance reviews every quarter
• Paid onboarding and structured training
• Career progression into a mid-level role

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 2,150–5,100 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.