Remote Technical Support Associate – 0–1 Years | Farwaniya, Kuwait

This remote it support vacancy is open to candidates in Kuwait (candidates near Farwaniya preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. You will be given written processes, short training sessions and a direct point of contact for questions.

• Troubleshoot common software, printing and connectivity problems
• Guide users through password resets, access issues and basic setup
• Escalate complex incidents to second-line engineers with full context
• Support new-joiner account creation and device setup
• Test fixes before closing a ticket
• Monitor ticket queues so nothing breaches response targets
• Maintain asset and licence records

• Solid understanding of Windows and common office software
• Interest in a technical support career
• Reliable internet and a capable computer
• Clear written English
• Patience explaining technical steps in plain language

• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study
• Arabic language support

• Friendly, multicultural remote team
• Certificate of completion for internship graduates
• Equipment stipend for laptop or headset
• Access to online learning subscriptions
• Performance bonus linked to clear targets
• Fully remote work with no commute

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Kuwait to apply. The indicative range for this role is 250–650 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.