Remote Technical Support Associate – 0–1 Years | Khobar, Saudi Arabia

This is a fully remote it support role you can do from home in Saudi Arabia (candidates near Khobar preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. You will be given written processes, short training sessions and a direct point of contact for questions.

• Support new-joiner account creation and device setup
• Escalate complex incidents to second-line engineers with full context
• Maintain asset and licence records
• Guide users through password resets, access issues and basic setup
• Monitor ticket queues so nothing breaches response targets
• Troubleshoot common software, printing and connectivity problems
• Keep users informed about progress on their request

• Reliable internet and a capable computer
• Clear written English
• Interest in a technical support career
• Solid understanding of Windows and common office software
• Patience explaining technical steps in plain language

• Basic networking knowledge
• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study

• Certificate of completion for internship graduates
• Access to online learning subscriptions
• Fully remote work with no commute
• Paid onboarding and structured training
• Wellness day each quarter
• Mentorship from an experienced team lead

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 3,600–8,100 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.