Remote Technical Support Associate – 0–1 Years | Oman

This is a fully remote it support role you can do from home in Oman. Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Write short how-to guides for recurring issues
• Respond to first-line IT tickets and log every step taken
• Escalate complex incidents to second-line engineers with full context
• Test fixes before closing a ticket
• Troubleshoot common software, printing and connectivity problems

• Clear written English
• Solid understanding of Windows and common office software
• Interest in a technical support career
• Patience explaining technical steps in plain language
• Reliable internet and a capable computer

• Arabic language support
• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice

• Paid onboarding and structured training
• Wellness day each quarter
• Friendly, multicultural remote team
• Paid annual leave and public holidays
• Performance bonus linked to clear targets

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Oman to apply. The indicative range for this role is 300–700 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.