Remote Technical Support Associate – 0–1 Years | Worldwide Remote

A work-from-home it support opportunity for people living in worldwide, with priority given to Gulf-based applicants. Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Escalate complex incidents to second-line engineers with full context
• Troubleshoot common software, printing and connectivity problems
• Monitor ticket queues so nothing breaches response targets
• Test fixes before closing a ticket
• Guide users through password resets, access issues and basic setup
• Respond to first-line IT tickets and log every step taken
• Keep users informed about progress on their request

• Solid understanding of Windows and common office software
• Patience explaining technical steps in plain language
• Clear written English
• Interest in a technical support career

• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• Arabic language support

• Performance bonus linked to clear targets
• Weekly one-to-one coaching sessions
• Referral bonus scheme
• Flexible start times within the Gulf working day
• Monthly internet and home-office allowance
• Paid annual leave and public holidays

Strong performers are supported to take on more complex work within the first six months.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 150–350 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.