Remote Technical Support Associate – 1–2 Years | GCC Remote

We are hiring for a remote it support position based in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Test fixes before closing a ticket
• Guide users through password resets, access issues and basic setup
• Support new-joiner account creation and device setup
• Escalate complex incidents to second-line engineers with full context
• Maintain asset and licence records

• Reliable internet and a capable computer
• Interest in a technical support career
• Solid understanding of Windows and common office software
• Clear written English
• Patience explaining technical steps in plain language

• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study

• Paid annual leave and public holidays
• Wellness day each quarter
• Flexible start times within the Gulf working day
• Monthly internet and home-office allowance
• Equipment stipend for laptop or headset

You will finish this role with practical, transferable experience and references you can use.

Applications are welcome from residents of any GCC country. The indicative range for this role is 4,200–9,950 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.