Remote Technical Support Associate – 1–2 Years | Khobar, Saudi Arabia

This is a fully remote it support role you can do from home in Saudi Arabia (candidates near Khobar preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Keep users informed about progress on their request
• Maintain asset and licence records
• Support new-joiner account creation and device setup
• Troubleshoot common software, printing and connectivity problems
• Monitor ticket queues so nothing breaches response targets
• Guide users through password resets, access issues and basic setup
• Respond to first-line IT tickets and log every step taken

• Interest in a technical support career
• Clear written English
• Patience explaining technical steps in plain language
• Reliable internet and a capable computer
• Solid understanding of Windows and common office software

• CompTIA A+, ITIL Foundation or similar study
• Arabic language support
• Basic networking knowledge

• Access to online learning subscriptions
• Friendly, multicultural remote team
• Referral bonus scheme
• Weekly one-to-one coaching sessions
• Wellness day each quarter

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 4,200–9,450 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.