Remote Technical Support Associate – 1–2 Years | Manama, Bahrain

We are hiring for a remote it support position based in Bahrain (candidates near Manama preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Escalate complex incidents to second-line engineers with full context
• Respond to first-line IT tickets and log every step taken
• Support new-joiner account creation and device setup
• Troubleshoot common software, printing and connectivity problems
• Maintain asset and licence records
• Keep users informed about progress on their request
• Write short how-to guides for recurring issues

• Solid understanding of Windows and common office software
• Clear written English
• Interest in a technical support career
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language

• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study

• Fully remote work with no commute
• Performance bonus linked to clear targets
• Wellness day each quarter
• Paid onboarding and structured training
• Career progression into a mid-level role
• Certificate of completion for internship graduates

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Bahrain to apply. The indicative range for this role is 350–800 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.