Remote Technical Support Associate – Fresh Graduates | GCC Remote

We are hiring for a remote it support position based in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Troubleshoot common software, printing and connectivity problems
• Test fixes before closing a ticket
• Guide users through password resets, access issues and basic setup
• Maintain asset and licence records
• Write short how-to guides for recurring issues
• Escalate complex incidents to second-line engineers with full context
• Support new-joiner account creation and device setup

• Clear written English
• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software
• Reliable internet and a capable computer
• Interest in a technical support career

• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study
• Arabic language support

• Career progression into a mid-level role
• Paid onboarding and structured training
• Friendly, multicultural remote team
• Certificate of completion for internship graduates
• Paid annual leave and public holidays

Regular feedback helps you build a portfolio of measurable results.

Applications are welcome from residents of any GCC country. The indicative range for this role is 250–650 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.