Remote Technical Support Associate – Fresh Graduates | Hawalli, Kuwait

We are hiring for a remote it support position based in Kuwait (candidates near Hawalli preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Monitor ticket queues so nothing breaches response targets
• Troubleshoot common software, printing and connectivity problems
• Guide users through password resets, access issues and basic setup
• Maintain asset and licence records
• Support new-joiner account creation and device setup

• Reliable internet and a capable computer
• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software
• Clear written English
• Interest in a technical support career

• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study

• Mentorship from an experienced team lead
• Paid annual leave and public holidays
• Fully remote work with no commute
• Wellness day each quarter
• Performance bonus linked to clear targets
• Flexible start times within the Gulf working day

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Kuwait to apply. The indicative range for this role is 250–600 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.