Remote Technical Support Associate – Fresh Graduates | Jeddah, Saudi Arabia

This remote it support vacancy is open to candidates in Saudi Arabia (candidates near Jeddah preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Write short how-to guides for recurring issues
• Guide users through password resets, access issues and basic setup
• Escalate complex incidents to second-line engineers with full context
• Troubleshoot common software, printing and connectivity problems
• Respond to first-line IT tickets and log every step taken
• Monitor ticket queues so nothing breaches response targets

• Solid understanding of Windows and common office software
• Interest in a technical support career
• Reliable internet and a capable computer
• Clear written English
• Patience explaining technical steps in plain language

• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study

• Mentorship from an experienced team lead
• Performance bonus linked to clear targets
• Clear performance reviews every quarter
• Referral bonus scheme
• Paid onboarding and structured training

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 3,400–7,650 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.