Remote Technical Support Associate – Fresh Graduates | Oman

We are hiring for a remote it support position based in Oman. We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Maintain asset and licence records
• Troubleshoot common software, printing and connectivity problems
• Guide users through password resets, access issues and basic setup
• Escalate complex incidents to second-line engineers with full context
• Respond to first-line IT tickets and log every step taken

• Solid understanding of Windows and common office software
• Clear written English
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language
• Interest in a technical support career

• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support

• Monthly internet and home-office allowance
• Paid annual leave and public holidays
• Access to online learning subscriptions
• Referral bonus scheme
• Fully remote work with no commute

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Oman to apply. The indicative range for this role is 250–650 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.