Remote Technical Support Associate – Fresh Graduates | Qatar

A work-from-home it support opportunity for people living in Qatar. We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Monitor ticket queues so nothing breaches response targets
• Keep users informed about progress on their request
• Respond to first-line IT tickets and log every step taken
• Escalate complex incidents to second-line engineers with full context
• Troubleshoot common software, printing and connectivity problems
• Guide users through password resets, access issues and basic setup
• Maintain asset and licence records

• Solid understanding of Windows and common office software
• Clear written English
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language

• Basic networking knowledge
• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study

• Equipment stipend for laptop or headset
• Career progression into a mid-level role
• Performance bonus linked to clear targets
• Wellness day each quarter
• Referral bonus scheme
• Clear performance reviews every quarter

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Qatar to apply. The indicative range for this role is 3,800–8,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.