Remote Technical Support Associate – Fresh Graduates | Riffa, Bahrain

We are hiring for a remote it support position based in Bahrain (candidates near Riffa preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. You will be given written processes, short training sessions and a direct point of contact for questions.

• Respond to first-line IT tickets and log every step taken
• Keep users informed about progress on their request
• Guide users through password resets, access issues and basic setup
• Maintain asset and licence records
• Escalate complex incidents to second-line engineers with full context
• Monitor ticket queues so nothing breaches response targets

• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software
• Reliable internet and a capable computer
• Interest in a technical support career

• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study

• Career progression into a mid-level role
• Wellness day each quarter
• Friendly, multicultural remote team
• Clear performance reviews every quarter
• Weekly one-to-one coaching sessions

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Bahrain to apply. The indicative range for this role is 250–650 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.